Terms & Conditions

AEVOICE is operated by two affiliated entities. The entity you contract with — and the law that applies — depends on where you are a customer:

AEVOICE provides AI voice agents (voice receptionists) that answer, qualify, and assist callers on your behalf, along with post-call automation (CRM entries, reminders, quotations, appointment scheduling, admin alerts, funnel placement, and related integrations), call analytics, and optional telephony connectivity (including platform-telephony or bring-your-own-line options such as BSNL DID / GSM / SIP for Indian customers). Specific features depend on your plan.

• You must be at least 18 years old and legally able to enter a contract.
• You are responsible for the accuracy of your account details and for safeguarding your credentials.
• You must have the authority to connect any phone number, telephony account, or business data you attach to the Service.

• India (INR): subscription plans for Indian customers are billed in ₹, inclusive of GST as stated on the pricing page. Payments are processed by Cashfree Payments (cards, UPI, netbanking, wallets). Recurring billing is collected through your saved payment instrument under a mandate you authorise with your explicit consent — UPI AutoPay, eNACH, or a card mandate — as required by RBI rules for recurring payments in India.
• Elsewhere (USD): subscription plans are billed in USD via Stripe.
• Auto-renewal: subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You may cancel at any time — see Section 5.
• Usage overage: minutes beyond your plan quota are billed per-minute at your selected LLM tier rate, as shown on the pricing page.
• Price changes: we may change prices prospectively with reasonable notice; changes never apply retroactively to a period already billed.

You may cancel your subscription at any time from your billing settings or by contacting us at care@zoazoneservices.com. Cancellation takes effect at the end of the current billing cycle — you retain access to the Service until the end of the period you have paid for. Refund eligibility is described in our Refund & Cancellation Policy.

When using the Service to make or receive calls, SMS, or WhatsApp messages, you agree that you will not:

• Place unlawful, harassing, threatening, deceptive, or fraudulent calls or messages.
• Violate applicable telephony regulations — including TRAI regulations and the DND/DNC registry requirements in India, TCPA and analogous rules in the US, and any equivalent rules in other jurisdictions.
• Call or message recipients without the consent required by the laws applicable to them, or circumvent do-not-disturb / do-not-call lists.
• Use the Service for robocall spam, phishing, impersonation of a person or authority, or unsolicited mass telemarketing.
• Use the Service to contact emergency services numbers or for life-critical purposes.
• Record calls without any consent required by applicable law; you are responsible for configuring compliant recording announcements where required.
• Interfere with, reverse-engineer, or overload the Service's infrastructure, or resell access without a written agreement.

Violations may result in suspension or termination of your account, and you are responsible for any claims or penalties arising from calls or messages you initiate.

• Your agents' calls may be recorded and transcribed as part of the Service; you control recordings via your account and can delete them.
• Caller questions and call audio may be processed by third-party AI providers (speech-to-text, LLM, text-to-speech) to operate the Service.
• You are the controller of your callers' personal data; we process it on your instructions as described in our Privacy Policy.

We own the Service, software, brand, and content. You own your business data, knowledge-base content, and call recordings. You grant us a limited licence to process your content solely to provide the Service.

• The Service is provided "as is" and "as available"; we do not guarantee uninterrupted or error-free operation. Telephony connectivity also depends on third-party carriers.
• AI answers may be imperfect; do not rely on the Service for medical, legal, or financial advice delivered to callers.
• To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid us in the 3 months preceding the claim. We are not liable for indirect or consequential losses.

For Indian customers: Indian law, exclusive jurisdiction of the courts at Hyderabad, Telangana. For all other customers: the laws of the State of New York, USA. The prevailing-party provisions and mandatory consumer rights of your local law, where applicable, are not affected by this choice.

Zoa Zone Services Pvt Ltd · 376, G3, Road No 82, Film Nagar, Jubilee Hills, Hyderabad, Telangana 500096, India · Email: care@zoazoneservices.com · Phone: care@zoazoneservices.com. Grievances are acknowledged within 48 hours and resolved within 15 days, in accordance with the IT Rules, 2021 and the DPDP Act, 2023. See our Contact Us page.

We may update these Terms; material changes will be notified on the platform or by email. Continued use after the effective date constitutes acceptance of the updated Terms.

Legal contact: care@zoazoneservices.com · Phone: care@zoazoneservices.com. Full details on our Contact Us page.