Shipping & Delivery Policy

• As soon as your payment is confirmed, your account is activated and you get immediate online access to the platform — agent builder, knowledge base, dashboard, and (on telephony plans) phone provisioning.
• No account activation delay, no dispatch, no courier. Nothing is shipped to your address.
• Access is delivered worldwide over the internet (web and mobile).

We do not sell or ship any physical products. If a future AEVOICE offering ever includes a physical component (e.g., hardware devices), its delivery terms will be stated separately at the point of sale.

• India BSNL DID plans: platform access is instant; the BSNL phone line (DID) itself depends on BSNL's application and approval process, which typically takes 2–6 weeks after submission. We guide and process the application on your behalf, and you are only charged after the DID is issued and wired to your account.
• Platform telephony numbers: usually provisioned within minutes of activation.

If you cannot access the Service after payment, contact us at care@zoazoneservices.com or call care@zoazoneservices.com (Mon–Sat, 10:00–18:00 IST) — we treat delivery of access as our top priority, and unresolved non-delivery is an eligible refund under our Refund & Cancellation Policy.